Terms and Conditions of Sale

Terms and Conditions:


domaincolony limited is committed to delivering the best possible service to all our customers, the following Terms of Service are designed to set out clearly from the start what we can expect from each other throughout our relationship.

Plain English Used here:

In all cases, except where the contrary is explicitly declared, words, phrases and similar will have their common and accepted meaning in common usage.   For example, decimate would mean to “kill, destroy, or remove a large proportion of” not its archaic meaning “to kill one in ten”.

We actively support of the Plain English Campaign – see: http://www.plainenglish.co.uk 

If you are in any doubt, please contact us PRIOR to entering into any agreement with Us.

We are a UK based Company – so ENGLISH LAW APPLIES:

Please note:  The UK left the European Union in 2020 and as a result some long standing and well understood contractual norms are currently in limbo including but not restricted to uncertainty about taxation, liability and cross-border legal compliance, including GDPR.   Some of our services are provisioned by EU based entities, for example, our IP4 addresses are provided by RIPE.   We hope you understand; however we like you, are still trying to work our way through the issues created by Brexit and therefore these Terms may change.

As John Maynard Keynes said: “When the facts change, I change my mind – what do you do, sir?”

In the meantime, all services are supplied in accordance with English Law and you agree that only English Courts may determine any dispute, unless we agree mutually, in writing.   You must commence any action in the Canterbury County Court using the Small Track Process.

Our General Terms of Service and the Policies apply to all services provided by us.

Depending on the services provided by Us, one or more of the product terms may apply to the provision of services by Us in addition to the General Terms of Service. For example, if you order domain services from Us then the Domain Terms will apply to that order in addition to the General Terms.

We MAY act only as a Broker, Introducer or Representative of any Service Offered by Us.

In many cases we are not the original manufacturer of a service or product but we act as the end retailer.   In some cases, by agreeing to purchase a product whether tangible or virtual or any service from Us we may immediately ‘back-to-back’ contract with a third party from whom you might have obtained different service or pricing.

You accept that any differences reflect our agreement with our upstream supplier and you will not attempt to revoke the agreement on the basis that we are not the ultimate supplier or due to differentials in price or supply terms.   Where we believe you entered into a service in order to research our supplier base – we reserve the right to refuse any refund at all and may terminate any other product or service you have with Us without notice and/or compensation

In all cases, where we purchase, negotiate or arrange services on your behalf we reserve the right to pass on any cancellation fees to you and you agree to pay these promptly.

You may need to agree and comply with requirements of a Third Party by providing documentation, proof of entitlement or good-standing prior to completion of the purchase of any product or service.   For example, .eu domains require proof of EU domicile or Nationality.

… but I want the Legal Contract

Ok, here is the legal Terms and Conditions – so grab a pen, notepad, coffee and set aside a few hours.  Seriously, please read and contact Us if you have any queries, concerns or even if you find a typo.